Making the Most of a Monday ❤️
Good morning, friends!
Well, here we are again. Monday. Somehow Monday always seems to get a bad reputation before it even gets started. I think sometimes we let the thought of Monday overwhelm us before we even give the day a chance.
So yesterday morning, I decided I wasn’t going to do that.
I told myself that I was going to make Monday the best day I could, even knowing it was probably going to be a busy one at the call center. And with the holidays getting closer, I knew our members were probably going to be especially concerned about their money.
Our bank draft members have their billing taken on Fridays or Mondays, and this time of year, I completely understand why people want to hang on to every dollar they can. Christmas is coming, expenses are piling up, and sometimes people are dealing with circumstances that have nothing to do with the holidays at all.
Some have lost a spouse. Some have lost a job. Some are simply struggling financially or dealing with a personal hardship.
I understand that.
And that’s where I have really been trying to remind myself of what my job is. My job is to save my members, but I don’t want to be that pushy person on the other end of the phone. That’s just not who I am.
Instead, I want to help them understand the value of their membership and the benefits they have. Sometimes that means moving their billing date out. Sometimes it means sending them information about their benefits so they can look everything over. Sometimes it means taking a little extra time to explain exactly what their membership covers.
And sometimes it simply means listening.
Yesterday, I laughed with some members. I experienced some of their sadness with them. I listened to their concerns and tried to help however I could.
I really felt like I gave it my very best.
And when I left work at 3:30, I had 15 total saves! 🎉
Most of them felt like really good saves to me, too. Not just numbers on a scoreboard, but people who I felt like I had genuinely helped.
That made me feel pretty good about what I do.
Not every phone call is an easy one. In fact, some of them are downright difficult, especially when someone is dealing with a personal hardship. But I think yesterday reminded me that I don’t have to be pushy to be good at my job. I just need to listen, explain, help, and not give up too quickly.
And apparently, Monday and I got along just fine. 😊
Dinner and Making Memories
After work, Mr. C. and I headed out for dinner with Brody, Savannah, Lane, Landon, Sophie, Alisha, Elizabeth and Charles at Tequila Plata Mexican Restaurant.
It was one of those completely random little plans that just happens, but honestly, I love things like that.
We were simply getting together for dinner, visiting, laughing, and spending some time together. But I think those are the moments that become memories.
Especially for Mr.C. and his grandchildren.
I feel very blessed that we are able to do things like this together. I know there are so many families struggling financially right now, and I don’t ever want to take for granted the fact that we can occasionally go out, enjoy a meal, and make memories together.
And let’s talk about the food because… YUM! 🌮
I would definitely go back.
There were a few little hiccups with the service. Mr.C’s meal was supposed to come with beans and rice according to the menu, but they didn’t come with his meal. I also ordered a small queso that never made it to the table. And I wouldn’t say the service was the friendliest I’ve ever experienced.
But you know what?
I can work around that.
The food was delicious, the prices were good, and they had a ton of choices. And I even got myself a margarita. 🍹
If you know me, you know I am a margarita girl, so that definitely made me happy!
We visited, laughed, ate, and enjoyed being together. The boys behaved themselves, Sophie was her adorable little self, and eventually it was time to head home, get ready for bed, and call it a night.
And honestly, when I think back over the whole day, I have to say it was a good day.
A productive day.n
A day where I worked hard, helped people, spent time with family, enjoyed a good meal, drank a margarita, and made a few memories along the way.
What more could I ask for from a Monday?
So maybe that’s my little reminder for today: Don’t let Monday decide what kind of day you’re going to have.
Sometimes we just have to decide for ourselves.
I hope your Monday was as blessed as mine was. ❤️
And if you drop a comment below, I’d love to know…
What did you have for dinner on your busy Monday?
Thank you so much for stopping by and reading my little corner of the internet. It truly means a lot to me that you take the time to peek in and see what I’ve been up to.
Until next time…
Cheers,
Karen ❤️🌮